Specialized fractional and freelance
support services for nonprofits.
Frequently Asked Questions
Choosing someone to support your nonprofit’s finances is an important decision. Here are answers to common questions about working with Make Kindness Count.
What kinds of organizations do you work with? Make Kindness Count supports small and midsize nonprofits that need consistent bookkeeping, practical financial support, and someone who understands how nonprofit organizations operate. Your needs might include managing grants, preparing board reports, keeping up with everyday transactions, or making sense of your financial position.
How much do your services cost? Make Kindness Count uses flat monthly pricing for ongoing services. Your fee reflects the work involved, including transaction volume, number of accounts, grant complexity, payroll-related needs, and reporting requirements. After learning about your organization, you will receive a proposal outlining the services and fee.
What experience do you bring to nonprofit bookkeeping? Founder Tracey Ellis Wiggins brings more than a decade of experience in nonprofit bookkeeping, and more than two decades of experience supporting mission-driven organizations. This background provides an understanding of the financial records and the people, programs, and decisions behind them.
What will you need from our team? You remain an important part of the process. Timely receipts, invoices, grant agreements, payroll information, and answers to questions help keep your books accurate and current. We establish who provides information, who approves transactions, and how questions will be resolved so responsibilities are clear.
What services can you help with? Your services are tailored to your organization. They may include monthly bookkeeping, account reconciliations, accounts payable and receivable, grant tracking, payroll review and submission, financial reporting, budgeting support, reimbursable grant invoicing, and preparation for audits and Form 990. We agree on responsibilities before work begins so you know what is included and what your organization will continue to handle.
Will we still need a CPA or tax preparer? Yes, for services such as 990 preparation or an independent audit. Make Kindness Count supports that relationship by maintaining your books, preparing supporting schedules, gathering requested information, and coordinating with your CPA or tax preparer. Bookkeeping and audit preparation do not replace an independent audit or professional tax advice.
Why choose a bookkeeper with nonprofit experience? Your financial records need to answer questions beyond how much money is in the bank. What funding is restricted? Which expenses belong to each program? How much remains on a grant? What does the board report need to clarify? Make Kindness Count builds those questions into the bookkeeping and reporting process, so your records support your organization’s responsibilities and decisions.
Who will we work with? You will work directly with Tracey for communication, meetings, accounting questions, and financial review. If your contract allows for bookkeeping support staff, their work is directed and reviewed by Tracey.
Can you help track grants and restricted donations? Yes. Your bookkeeping can be organized to track grant activity, donor restrictions, program expenses, and remaining balances. Support may also include reimbursement requests, advance tracking, and schedules documenting releases from donor restrictions, depending on your agreement. You provide the grant agreements and donor documentation needed to establish the appropriate tracking.
What if our needs change? Your financial support should keep pace with your organization. If you receive a new grant, launch a new program, add employees, or need more detailed reporting, we can review your scope and discuss adjustments.
What financial reports will we receive? Your reporting package is based on what your leadership, board, and funders need. It may include a Statement of Activities, Statement of Financial Position, Budget vs. Actual, and reports by program, class, or grant. The goal is to give you information you can use, not simply another set of reports to file.
How do we get started? Reach out to arrange an introductory conversation. You’ll have an opportunity to share your mission, current processes, challenges, and goals. A questionnaire helps gather the details needed to determine whether the partnership is a good fit and prepare a proposal.
Do you work with QuickBooks Online? Yes. QuickBooks Online is the primary accounting platform used by Make Kindness Count. If your organization already uses it, we can review your current setup and discuss improvements to your chart of accounts, class or project tracking, and reporting.
Still have a question? You don’t need to have everything figured out before reaching out. Let’s talk about what your organization needs and where Make Kindness Count can help.
Do we need to be in North Carolina? No. Make Kindness Count is based in North Carolina and works remotely with organizations in other states. Documents, questions, and meetings can be handled online, making regular support possible without an on-site bookkeeper.